Official Documents
Reno14 Privacy Policy — Malaysian User Data Protection
Reno14 takes your privacy seriously. This policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
1. Information Collected by reno14
When you register and use the reno14 platform, we collect several categories of information to ensure the service operates correctly and securely. The information collected includes:
Account Information
Full name, email address, mobile number, username, and password chosen at registration. This information is used to verify your identity and grant access to your account.
Device & Browser Information
Device type, operating system, web browser, IP address, approximate location (IP-based) and session log data. This information is used to detect suspicious activity and improve platform compatibility with your device.
Local Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (MYR) via FPX or an e-wallet, we retain transaction records including the reference number, date, amount and payment method. We do not store your full bank account number or payment card details directly — this sensitive information is processed by registered third-party payment providers.
Platform Usage Data
Pages visited, games played, active session duration, in-account actions, and betting history. This data helps us understand usage patterns and improve the overall user experience.
2. Why Is This Information Used?
Reno14 uses the information collected for the following purposes, all directly related to delivering a quality and secure service:
- Account management — to verify identity, process registrations, and enable secure login.
- Transaction processing — to process MYR deposits and withdrawals accurately and promptly.
- Platform security — to detect fraud, suspicious activity, and account misuse.
- Customer support — to resolve enquiries, complaints, and technical issues more effectively.
- Service improvements — to analyse usage patterns and develop more useful new features.
- Legal compliance — to comply with applicable Malaysian legal requirements, including those related to anti-money laundering.
Reno14 does not use your personal information for third-party advertising purposes, nor does it sell your data to any party without your explicit consent.
3. Cookies, Tracking & Local Storage
The reno14 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit the platform.
Types of Cookies Used
- Session cookies — stored temporarily during an active session and deleted when you close the browser. Used to maintain your logged-in status.
- Preference cookies — saves your language settings and display preferences for future sessions.
- Analytics cookies — collects general usage data (non-identifiable) to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including the ability to stay logged in.
Reno14 does not use cookies for advertising purposes across third-party websites.
4. Data Storage, Security and Sharing
Storage & Security
Your personal information is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised reno14 personnel only, and solely for legitimate operational purposes. MYR transaction records are retained for the period required under Malaysian law.
While we take reasonable security measures, no online system can be guaranteed entirely free from threats. We encourage users to also take personal precautions, such as using a strong password and not sharing account details.
Third-Party Sharing
Reno14 does not sell or rent your personal information to third parties. Information may be shared only in the following limited circumstances:
- Payment providers — transaction information required to process MYR deposits and withdrawals via FPX or registered e-wallets.
- Game providers — minimum session information required to run games from licensed providers.
- Legal requirements — when required by a court order or a relevant Malaysian authority.
5. User Rights, Policy Amendments & How to Contact Us
Your Rights as a reno14 User
As a registered reno14 user, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal information we hold about you.
- Right to Rectification — you may request corrections to inaccurate or incomplete information via your account settings or customer support.
- Right to Erasure — you may request deletion of your account and personal data, subject to record retention requirements mandated by law.
- Right to Object — you may object to the processing of your data for specific purposes by contacting our team.
Privacy Policy Amendments
Reno14 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material amendments will be communicated via a notice on the platform. Continued use of the platform after an amendment takes effect will be deemed acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact the reno14 team by email at: [email protected]
You may also refer to FAQ page us for answers to common questions about your account and platform security.